TOTAL CUSTOMER CARE – “SERVICE FOR A LIFETIME”

Germfree Laboratories’ Total Customer Care Plan is an extended warranty plan that ensures continued top performance of your product after the factory warranty has expired. Nothing is more important to the success of our company than the satisfaction of our customers and our Total Customer Care Plan is designed to continue that satisfaction year after year.

Three priorities dominate Germfree’s Total Customer Care Plan: Peace of Mind, Quality Service, and Affordability. The Germfree TCC plan is designed to provide reliable, safe, and efficient performance of your Germfree products for many years beyond the initial purchase.

Peace of Mind:

From simple extended warranties to complete parts, labor, annual service, preventive maintenance and training plans, our customer care standards are designed to take the worry out of unplanned repairs, to eliminate or minimize downtime and to provide services that will keep your product in perfect operating condition.

Quality Service:

Only GERMFREE-authorized service technicians will provide service under your plan. You can be assured that our service will meet all standards and requirements for continued safe and reliable operation of your Germfree product.

Affordability:

Today’s customers expect flexible pricing and billing options that meet their specific needs. The plans are offered as affordable protection at just dollars a day.

Frequently Asked Questions:

Who do I call for operational questions or assistance?
Please call Germfree at 800-888-5357 and ask for the Total Customer Care Call Center.

What does my plan cover?
Factory Certified in-service for new orders, isolator training DVD, two (2) pairs of isolator sleeves and a 20% discount off consumables during TCC Period. Upgrade of Standard Warranty to include labor cost and one (1) additional Year of Warranty Coverage of Parts and Labor. Please refer to your TCC Plan Booklet or call our Total Customer Care Call Center for complete details.

Who will perform service and repairs on my product?
Only Germfree authorized service technicians will perform services, repairs or provide training.

How do I schedule annual service, preventive maintenance and/or training?
Simply call the Total Customer Care Call Center at 800-888-5357 to arrange for your next service call.

Can I renew my Customer Care Plan?
Yes. All plans are renewable provided that the customer has not allowed the existing coverage plan to elapse beyond a reasonable amount of time. Please call our Total Customer Care Center at 800-888-5357 if your plan has elapsed.

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