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Service & Support

You’re doing the world’s most important work. We handle the infrastructure so you don’t have to split your attention, cleanroom maintenance included. It’s one end-to-end service built around what you actually need.

Our Process

Design, build, install, service, we stay on every project past the day it’s turned over. Discover how that actually works.

Interior cell therapy modular facility

Wayfinder™ Program

Germfree’s Wayfinder™ program locks down process-readiness, cost, and schedule before a project starts, not after. Sixty years designing critical environments goes into every strategy we build around your actual objectives.

Servicing & Parts

A deep replacement-parts inventory and a team that knows the equipment means less downtime when something needs fixing.

Service technician working on a custom class 3 glovebox

Custom Service Packages

Downtime isn’t an option for most research processes. That’s why support plans here are built around your actual operation, not a one-size template.

People working in a biocontainment laboratory

CQV

In collaboration with the client, Germfree will prepare the commissioning plan for the equipment, mobile, or modular facility. The plan outlines the scope, tasks, procedures, roles, and responsibilities of various involved groups, and the overall coordination of the CQV effort.

Leasing Program

Germfree’s bioGROW® leasing program gets start-ups and growing companies into a compliant facility fast, without the capital or maintenance burden of owning one outright.

AE Partnerships

AE firms and prefab cGMP facility providers have to work as one team to hit budget and schedule. Here’s how that partnership with Germfree actually works.

Engineering Services

A controlled environment only works if the engineering behind it does, controls, construction, and finishes built as one system. Sixty years of designing classified environments is what makes that reliable.

Quality & Safety

Quality isn’t a just department here, it’s what determines whether a project actually delivers. That standard runs through design, fabrication, and every last inspection before a facility ships.

Hear from our clients

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"Very reassuring that you guys monitor this so well. Appreciate the daily reports as well."

Compounding ManagerMiami Beach, FL
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"Germfree representatives (i.e. customer service) respond to requests/questions in a time effective manner. They have always been available to fly up from Florida for any service request needed. Customer Service Score: Exceptional"

West Roxbury, Boston

Are you looking for support or service?

Complete our contact form and a member of our service team will reach out to you within 24 hours.